Frequently Asked Questions (FAQ)

1. What kind of products does ANONYO offer?

We specialize in handcrafted wood and metal décor designed to bring elegance and character into your home. Each piece is thoughtfully made with a balance of modern design and timeless craftsmanship.

2. Where are your products made?

All of our products are handcrafted in India by skilled artisans. Every item is carefully designed and built with premium materials, making each piece unique.

3. How do I place an order?

Simply browse our shop, select the items you love, add them to your cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email with your order details.

4. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment gateways available at checkout. All payments are processed securely.

5. How long does shipping take?

Orders are usually processed within 2–3 business days. Delivery typically takes 8–10 days depending on your location. A tracking link will be provided once your order is shipped.

6. Do you offer international shipping?

Yes! We ship worldwide. Shipping costs will be calculated at checkout based on your location.

7. Can I return or exchange a product?

Yes. If you’re not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order. Please see our Returns Policy for full details.

8. Are your products eco-friendly?

We are committed to sustainability. Our wood is sourced responsibly, and we focus on creating long-lasting products that reduce the need for frequent replacements.

9. How do I care for my wood and metal décor?

• Wood: Wipe with a dry or slightly damp cloth; avoid harsh chemicals.

• Metal: Use a soft dry cloth; if needed, polish gently with a metal-safe cleaner.
  This will help preserve the natural beauty of your décor.

10. How can I contact customer support?

If you need help, reach out to us at:
📧 support@theanonyo.com
We’ll get back to you within 24–48 hours.